Terms and Conditions
Welcome to The Skincare Studio. By booking a treatment with us, you agree to the following terms and conditions. Please read them carefully before making a booking.
1. General Information
The Skincare Studio is a skin clinic located at Darby St, Cooks Hill. We offer a range of skin treatments designed to help you achieve your skincare goals. Our professional team is dedicated to providing you with the best possible service.
2. Booking and Deposit Policy
  • Deposits: All treatments require a 20% deposit at the time of booking. This deposit is redeemable against the total treatment price.
  • Rescheduling and Cancellations:
    • Rescheduling within a 48-hour period prior to your appointment will result in the forfeiture of the deposit.
    • Cancellations or rescheduling with less than 24 hours' notice will incur a charge of 50% of the treatment price.
    • Cancellations or rescheduling on the day of the appointment will require payment of 100% of the treatment price.
  • Refunds: Deposits are non-refundable, except where required by law.
3. Prepayment Policy
  • Prepaid Treatments: Clients who prepay for treatments cannot receive a refund due to a change of mind.
  • Transferability: Prepaid treatments are non-transferable and cannot be transferred to another account or individual.
4. Refunds and Returns
  • Treatment Satisfaction: If you are unsatisfied with any treatment, please contact us immediately so we can address your concerns.
  • Product Returns: Products purchased at The Skincare Studio are non-returnable and non-refundable.
5. Liability
  • The Skincare Studio is not responsible for any personal items lost or damaged while on the premises.
  • Clients are required to disclose any medical conditions, allergies, or medications they are taking that may affect their treatment.
6. Privacy Policy
  • Your privacy is important to us. All personal information collected will be handled in accordance with our Privacy Policy, which is available on our website.
7. Changes to Terms and Conditions
The Skincare Studio reserves the right to change these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.
By booking a treatment with The Skincare Studio, you acknowledge that you have read, understood, and agreed to these terms and conditions.